Information Technology

Announcements

Updating Organization Contact info

CAP-TXWG-IT-Org-update-instructions.pdf

Texas Wing-wide emails

Not receiving emails sent to all Texas Wing members?  A couple of things to try:

• If you accidentally (or intentionally) clicked Unsubscribe on a Texas Wing email, you may have been added to our provider's Master Unsubscribe List.  Email Texas Wing IT (it-requests@txwg.cap.gov) to see if this is the case.  If so, only you can remove yourself by following the instructions at this link:

https://kb.benchmarkemail.com/how-do-i-re-subscribe-a-contact-who-opted-out-or-was-accidentally-removed/

• Reference the following link to whitelist our email provider's domains.  If you are using a Texas Wing Microsoft Office 365 account (@txwg.cap.gov), this is already done for you.

https://kb.benchmarkemail.com/domains-to-whitelist/

Summary of IT Responsibilities

Manages and directs all information technology related activities.

They shall:

• Manage and direct wing wide Information Technology programs.

• Serve as the wing WSA responsible for assigning and editing permissions for assigned members (if allowed by applicable Wing policy).

• Assist the Director of Operations in Operational Security (OPSEC) awareness training matters and ensure Information Security (INFOSEC) training is performed in a timely manner.

• Develop and implement wing wide IT policies and procedures in support of CAP's missions.

• Develop and implement training programs for wing members to ensure efficient use of all IT assets.

• Oversee the development and maintenance of the wing website.

• Assist the wing commander in generating up-to-date measurable performance data extracted from available information systems.

• Support Function (CAP Help Desk):

  • Coordinate help desk issues between superior and subordinate headquarters.

  • Track IT related support issues and inquiries for the wing for submission, through proper channels, to higher headquarters.

  • Collect and collate information regarding IT related support issues and inquiries from subordinate echelons for submission, through proper channels, to higher headquarters.

• Develop automated, streamlined reporting systems for the capture of periodic data IAW pertinent regulations and that are not in conflict with systems put in place by higher headquarters.

• Other related duties as required.